The Age UK Advice Outcomes Resource has been developed to assist local Age Concern and Age UK organisations to gather and analyse information about the outcomes they achieve for the clients of their Information and Advice services.
There are a variety of reasons why it can be important to collect advice outcomes information. The most significant are:
The resource consists of the following sections:
We recommend that you read through the short sections 1 and 2 before looking at the other sections as this will aid you in deciding which of the resources are relevant to your needs.
…including guidance on using the questionnaire, three versions of the questionnaire (relating to different aspects of advice provision), and additional questions that can be included in the questionnaire.
Included here are also two prefilled examples to give you an idea of the sort of data you will get from using the tools.
Describing the reasoning behind the decisions made and the lessons from piloting the tools.
Local Age Concern and Age UK organisations who need additional support using this resource should contact their Information and Advice Development Adviser.
Age UK will be evaluating the take up and response to the resource from local Age Concerns/Age UKs. It is planned that the resource will be reviewed and where necessary updated on an annual basis.
The Quality, Partners & Programmes Team would like to acknowledge the support, work and expertise of the following organisations and individuals in the development of this resource:
Age UK Newcastle, Age Concern Slough & Berkshire East, Age Concern Sheffield, Age UK Blackburn & Darwen, Age UK Surrey, Age UK North Tyne, Age Concern St Helens, Age UK Bristol, Age UK Dudley, Age UK Oxfordshire City & County, Age Concern Calderdale & Kirklees, Age UK Leeds, Age Concern Leicester, Shire & Rutland, Age UK Camden, Citizens Advice, Andy Benson of Benson Waterhouse, Members of the WTFA Advice Outcomes Work stream Management Board, Tamara First (Project Manager, IT Dept., Age UK), Dr Caroline Bolton Smith (Regional Adviser, Age UK).
