How to measure client outcomes

These documents draw on experience gained from 12 outcomes studies that ASA carried out as part of the Big Lottery funded Working Together for Advice project. Taken together they make up a comprehensive guide on how to measure outcomes, but here they have been broken down into shorter guides to cover specific topics. The first document contains some of our favourite quotes from clients. We hope that seeing these will help motivate you to collect outcomes information from your own clients. Guides 1 – 5 are designed to provide practical help and examples to advice agencies that want to collect information about the outcomes of their work.