Scenarios illustrating each of the 5 principles

Scenarios illustrating each of the 5 principles

Scenarios illustrating each of the 5 principles

Reception Skills Introductory Training Course – resource

Amina

I am having some problems with the Jobcentre and I really need to get some help to sort out my benefits. But my neighbour is a volunteer at the xxxx (insert name of advice agency) and I am worried that she might tell other people that I have been there.

Munaf

I work for xxxx Borough Council but I am having some problems at work and I need some advice. I have heard that the xxxx (insert name of advice agency)receives funding from xxxx (name of local borough or council), so how can I be sure that they will be on my side?

Joseph

I would like to get some advice about a debt problem. I work, though, so will I be able to use the advice service at the xxxx (insert name of advice agency) Isn’t it mainly for people who are unemployed?

Sunita

I would like to use the advice service at the xxxx (insert name of advice agency). I have used advice services before but sometimes I found that the advice wasn’t very helpful. I need to be sure that if I am not happy with the service, or if I want to make some suggestions about changes, my views will be taken seriously.

Gary

My partner and I have got into debt and we would like to get some advice from the xxxx (insert name of advice agency). We are a gay couple and we have often met with prejudice from people who don’t approve of our relationship. I wonder whether we will be able to use the advice service?

Tell us what you think

help us improve your website experience by giving us feedback