What was this project?
The Working Together for Advice (WTfA) project was funded by the Big Lottery Fund to develop a range of support services for independent advice centres in England.
The project received £5,714,742 funding over a three year period from January 2008 to December 2010.
The overall aims of the WTfA project were to:
- Increase access to advice;
- Enhance the quality of advice;
- Demonstrate the value of advice;
- Improve the efficiency of advice services;
- Build the capacity of the advice sector.
The project was developed and delivered by a partnership of six advice networks. The lead partner for the project was the Advice Services Alliance (ASA). The other project partners were Advice UK, Citizens Advice, Law Centres Federation, Youth Access and Age UK. Between them, the project partners have over 1,600 advice agency members across England.
How can this project help me today?
The project evaluation estimated that around 500 advice agencies benefited directly from the project during its delivery period. Many of the project outputs were focused on producing resources and learning from the work. These resources include toolkits, guidance and best practice guides.
You can view and download the executive summary of the independent evaluation here: Evaluation of Working Together for Advice: summary
The overall aims of the project were to:
- Increase access to advice
- Enhance the quality of advice
- Demonstrate the value of advice
- Improve the efficiency of advice services
- Build the capacity of the advice sector
For examples of the resources produced which may be useful to ASTF partnerships:
- In How to measure outcomes, you can find help on how to develop questionnaires to collect data about the outcomes of your work, together with a spreadsheet which analyses your data.
- In Partnerships, you can find documents that will help you setting up an advice forum.
- In Promoting your service and building relationships, you can find a toolkit on user and stakeholder involvement; and guides on coping with bad press, producing a newsletter, and writing a press release.
All resources produced under this project are accessible through this website under the following themes: